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A survey was developed by Darwen Healthlink with the help of the PPG, it was agreed that the survey should look at the patients journey within the practice.  Areas considered were, speed at which the telephone was answered initially, length of time waiting to see a Doctor or Nurse, obtaining test results, patients overall satisfaction with Darwen Healthlink etc. Samples were given out to a random selection of patients at the reception.

Please see below results 2013/2014 questionnaire:

pdf  PATIENT INFORMATION

pdf  ABOUT THE STAFF

pdf  ACCESS TO A DOCTOR OR NURSE

pdf  OBTAINING TEST RESULT

pdf  OBTAINING A REPEAT PRESCRIPTION

pdf  PRG Action plan 14

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