Welcome to Darwen Healthlink
Welcome to your new website, available for your convenience. The website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
GP Patient Survey 2017
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice. Darwen Healthlink had 309 questionnaires sent out with 112 returned for analysis. The results of this can be seen below by clicking the link.
Friends & Family Feedback Forms
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS. Please click the link below to see the feedback and response from the Practice.
Friends & Family Tests Results Jan - March 18
Engagement Event February 2018
Drawen Healthlink invited in patients who access our services to take part in an Engagement Event. This was to enable us all to examine and discuss the service that we provide for your NHS. It is important to us that there is no decision about you without you, and we stand by our mission statement in delivering our promise to you. Thank you to all the patients that attended on this day making it a great success and highlighting areas for innovation and improvement going forward. Attached below is a document that has been disseminated to the practice team and the patient reference group (PRG).
Engagement Event February 2018
Patient Reference Group (PRG)
The PRG consists of a group of practice staff and patients who have an interest in health and social care issues and who want to get involved in decisions about the range and quality of services provided by the practice. Here at Darwen Healthlink we welcome all new members. For further information please click the Have your say link at the top of the webpage.
Patient Reference Group minutes March 2018
The next meeting will be held 24th April 2018 @ 1:30pm. in the Training Room at Darwen Health Centre, all patients are welcome.
Care Quality Commission (CQC) Inspection August 2016
Darwen Healthlink is registered with the CQC which is the independent regulator of health and social care in England. As part of our registration we are periodically inspected to ensure that our service comply with the regulations set by the CQC. The main areas of investigation are around whether the practice is safe, effective, caring, well led and responsive to patient needs. We are very pleased to report that we were rated good overall. The full report can be seen below.
CQC Ratings CQC Detailed Report CQC Quality Report
Statement Of Purpose
One of our requirements under the CQC is to provide our patients with a statement of purpose that describes what we do, where we do it and who we do it for. It sets out our aims and objectives and the services we provide. For further information please see the link below
Darwen Healthlink - Statement of Purpose
Duty of Candour
Openness and honesty when things go wrong
At Darwen Healthlink we believe in being fair and transparent. We aim to get things right for you first time, every time. In the unfortunate event that this doesn't happen we will put it right as soon as possible and talk to you about it.
If you have any concerns about your care then please speak to a member of staff who will be happy to help you.
Darwen Healthlink Questionnaire 2016
The Practice gave out 50 questionnaires to random patients. Out of these 43 were returned and 1 was partially completed. The questions were around access to the surgery, availability of appointments, waiting times and the overall experience at your Practice. The main questions asked have now been collated and are available to view using the link below.
The Practice is currently undertaking the 2017 -2018 questionnaire and the results will be published soon.
Privacy Notice 2018
This Privacy Notice explains why the GP Practice collects information about you and how that information may be used.
Privacy Notice 2018
SAR E-Access Form
Here at Darwen Healthlink we strive to get things right first time but we appreciate that this does not always happen. If you need to raise a complaint or speak with the Practice Manager, then please ask a receptionist or pick up a leaflet on the reception desk.
Complaints Procedure: Please click on the link for more information - Darwen Complaints Leaflet [PDF]
Please inform your receptionist when booking your appointment or speak to your clinician on arrival if you require a chaperone
Please click the link below for further information
Chaperone Procedure: Please click on th link for more information - Darwen Healthlink Chaperone Protocol 2018
Patient Information Personal Confidential Data (PCD) - Recently the Health and Social Care Information Centre (HSCIC) published information to say under certain circumstances they may require Personal Confidential Data from GP practices, without seeking patient consent. If you require any information regarding this, you can log onto www.hscic.gov.uk
(Site updated 21/04/2018)