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Welcome to your new website, available for your convenience. The website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. 

 

Patient Participation Group (PPG)

The PPG consists of a group of practice staff and patients who have an interest

in health and social care issues and who want to get involved in decisions about the range and quality of services

provided by the practice. 


If this is something that interests you please follow the link above to see what the PPG is all about!


Helpful links

We have collected a list of useful links below, all the top links are sourced through the NHS website providing extensive information in each area and the most up to date clinics.

The links (bracketed) below offer links local to our practice and services that may be accessible with self referral.

Anxiety and Depression

…………………………………………….

(Minds Matter)

 

Alcohol and Drug Services

…………………………………………….

(Inspire)

 

Dementia Awareness

…………………………………………….

(Alzheimer's Society)

 

Sexually Transmitted Infections

…………………………………………….

(GUM - Genito-urinary medicine)


NEWS        

………………………………………………………………………………………………………………………………………………………………………….

 

UPDATE TO HOME VISITING             

Please note from the 1st of April 2019 home visit requests will need to be booked before 12.30pm for urgent requests.

Any routine pre-booked visits can be added throughout the day but all on the day urgent requests must be requested before 12:30pm.

If an urgent visit is requested after this time it may be put for the next working day as per the GP Partners

If you require any further information please do not hesitate to contact the surgery.

 

WORLD MENTAL HEALTH WEEK

Community Restart is a modern forward thinking project that has a person-centered recovery and social inclusion focus that is dedicated to improving the quality of life, and promoting opportunities and client outcomes for service users of the many diverse communities within in East Lancashire.

Please click on the link below for more details on the Blackburn with Darwen (BWD) Restart program

BwD community Restart Booklet

 

 

 

 

 

                                                                                        


LOCAL EVENTS

Rover60 Lunch Club –  Lunches must be pre-booked. The group meets on the last Thursday of each month in Blues Café at Ewood Park.
This group is for anyone who would like to have lunch with some company rather than alone or not bother at all- they may live alone or
need a bit of social company for whatever reason.  
 
Also there is a group of people which meets the last Friday of each month in Blues Café called Memories and Comrades.
This group is for people who have a connection with both dementia and the Military and is led by Admiral Nurses from the Royal British Legion.
 
On Thursday evenings a group called Sliding Doors meets from 6.30pm to 8.30pm in Blues Café – this is a social group for adults with disabilities and anyone who might feel isolated.
 

What is Care Navigation?

 “A person-centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system as smoothly as possible to ensure that unmet needs are met”

 To try to meet increasing demands on the NHS the Practice has chosen to participate in a  model of care known as care navigation to ensure that our patients are directed to the most appropriate service for their need.   To enable us to do this the reception team may ask you a few questions about the nature of your call.   The reception staff have all undertaken accredited training to ensure that they signpost patients to the correct service.

It is your choice to disclose this information and if you do not feel that you wish to discuss the nature of your call our receptionists will respect your decision.

 

Examinations and Sickness Certificates

 

It should be noted that GPs do not provide sick notes for schoolchildren. When children are absent from school owing to illness, schools may request a letter from a parent or guardian, and this is no different during the exam period. However, children who have missed exams due to illness are frequently told be schools that a note from a doctor is required; but this cannot be provided by a GP. Aside from the fact that parent/guardians are responsible for excusing their children from school, GPs cannot provide retrospective sickness certification. When a child suffers from a long-term condition, any certification will be provided by the responsible specialist.

 

GPC has sought and received confirmation from the Office of the Qualifications and Examinations Regulator that Awarding Organisations make no requirements for pupils to obtain a medical certificate in support of their application for special consideration. Students are asked for information in support of their application, but this may take the form of a statement by the school. The Joint Council for Qualifications has confirmed that as far as they are concerned, if a student was absent from an examination as a result of illness and has the support of the school or centre to be absent, special consideration will be granted on that basis. Awarding organisations do not insist that medical proof is provided.

 


 

 


Patient Reference Group (PPG)

The PPG consists of a group of practice staff and patients who have

an interest in health and social care issues and who want to get involved in

decisions about the range and quality of services provided by the practice. 

Here at Darwen Healthlink we welcome all new members. 

For further information please click the Have your say link at the top of the webpage.

or select the PPG icon to the right on the Home screen

Care Quality Commission (CQC) Inspection 5th April 2018

CQC

Darwen Healthlink is registered with the CQC which is the independent regulator of health and social care in England.  As part of our registration we are periodically inspected to ensure that our service comply with the regulations set by the CQC.  The main areas of investigation are around whether the practice is safe, effective, caring, well led and responsive to patient needs.  We are very pleased to report that following the recent visit we were rated good overall.  The full report can be seen below.
 

CQC Detailed Report  - CQC Overall Ratings



Statement Of Purpose

One of our requirements under the CQC is to provide our patients with a statement of purpose that describes what we do, where we do it and who we do it for.  It sets out our aims and objectives and the services we provide.  For further information please see the link below

Darwen Healthlink Statement of Purpose

Duty of Candour

Openness and honesty when things go wrong

At Darwen Healthlink we believe in being fair and transparent.  We aim to get things right for you first time, every time.  In the unfortunate event that this doesn't happen we will put it right as soon as possible and talk to you about it.

If you have any concerns about your care then please speak to a member of staff who will be happy to help you. 



Complaints

Here at Darwen Healthlink we strive to get things right first time but we appreciate that this does not always happen.  If you need to raise a complaint or speak with the Practice Manager, then please ask a receptionist or pick up a leaflet on the reception desk.


Complaints Procedure: Please click on the link for more information -

Darwen Healthlink Statement of Purpose

Darwen Healthlink Questionnaire 2016

The Practice gave out 50 questionnaires to random patients.  Out of these 43 were returned and 1 was partially completed.  The questions were around access to the surgery, availability of appointments, waiting times and the overall experience at your Practice.  The main questions asked have now been collated and are available to view using the link below.

 

The Practice is currently undertaking the 2017 -2018 questionnaire and the results are available below

Darwen Healthlink Survey 2017 - 2018


Clear and large print documents following the UK Association of Accessible Formats (UKAAF) guidance.

If you require copies of any of the practice policies, procedures or forms in a larger font or format please ask the receptionist who will be happy to provide this for you.

 

 


GP Patient Survey 2019

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.  Darwen Healthlink had 309 questionnaires sent out with 112 returned for analysis.  The results of this can be seen below by clicking the link.

https://www.gp-patient.co.uk/report?practicecode=P81140

            

Friends & Family Feedback Forms

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.  Please click the link below to see the feedback and response from the Practice.

Friends & Family Tests Results Jan - March 18

 


 


Engagement Event February 2018

Darwen Healthlink invited in patients who access our services to take part in an Engagement Event.  This was to enable us all to examine and discuss the service that we provide for your NHS. It is important to us that there is no decision about you without you, and we stand by our mission statement in delivering our promise to you.  Thank you to all the patients that attended on this day making it a great success and highlighting areas for innovation and improvement going forward.  Attached below is a document that has been disseminated  to the practice team and the patient reference group (PRG).

Engagement Event February 2018

Privacy Notice 2018

This Privacy Notice explains why the GP Practice collects information about you and how that information may be used.

Darwen Healthlink Privacy Notice

SAR E-Access Form

 

 


Chaperones

Please inform your receptionist when booking your appointment or speak to your clinician on arrival if you require a chaperone 

 

Please click the link below for further information

Chaperone Procedure: Please click on the link for more information - Darwen Healthlink Chaperone Protocol 2018


                          

 


 

 Patient access                                


Darwen Healthlink Privacy Notice               Darwen Healthlink Childrens Privacy Notice

(Site updated 13/11/2019)
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