Appointments

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Appointments System

The practice runs an appointment system for doctors, advanced nurse practitioners, practice nurses and healthcare assistants we would ask patients to only book one appointment per patient.

Please do not ask the doctor to see another member of your family at the same time.

Full details of surgery times are available at reception. Appointments can be made in person at the reception desk, over the telephone or online.

Update to appointments (MAY 2020)

All appointments are still by Telephone/ video consultation only, pre bookable telephone consultations can now be booked and urgent on the day tel appointments are still available each day. Thankyou for your understanding

Chaperones

Please inform your receptionist when booking your appointment or speak to your clinician on arrival if you require a chaperone.

Please click the link below for further information:

Chaperone Protocol.pdf

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

Home visit requests will need to be booked before 12.30pm for urgent requests.

Any routine pre-booked visits can be added throughout the day but all on the day urgent requests must be requested before 12:30pm.

If an urgent visit is requested after this time it may be put for the next working day as per the GP Partners

If you require any further information please do not hesitate to contact the surgery.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations and Reminders

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to attend 3 or more appointments within a 12 month period we reserve the right to remove you from the practice, the practice will always send you a letter after 3 failed to attend appointments.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

GP Extended Access

The practice is a member of Blackburn with Darwen's Local Primary Care GP federation.  Local Primary Care federation runs a GP extended access service that provides additional appointments at four neighbourhood spoke surgeries. Patients can be booked into one of the four spoke surgeries via the practice receptionists accordingly. Please ask at reception for more information.

 GP Extended Access at Darwen usually runs from 17:00 to 21:00.

 

Hospital Transport

The NHS provides transport for patients who have a clinical condition that prevents them safely making their own way to hospital. Please telephone: 0845 053 9078 if you wish to use this service. An information leaflet explaining in more detail is available for you to take away at reception.