Appointments, Cancellations and Reminders

The practice runs an appointment system for doctors, advanced nurse practitioners, practice nurses and healthcare assistants we would ask patients to only book one appointment per patient.

Please do not ask the doctor to see another member of your family at the same time.

Please attend your appointment on time. if you are running behind due to traffic etc please contact the surgery so that the appropriate clinican can be informed. If you are more than 10-15mins late it will be up to the descretion of the clinician as to whether the appointment will go ahead or it may need to be re-booked.

The Practice uses Jayex/ Interactive screens to call patients from the waiting areas. If you need any assistance due to disability please inform the receptionist on arrival and they will inform the clinician.

Full details of surgery times are available at reception. Appointments can be made in person at the reception desk, over the telephone or online using the MyGP app, NHS app or Patient Access website.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to attend 3 or more appointments within a 12 month period we reserve the right to remove you from the practice, the practice will always send you a letter after 3 failed to attend appointments.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

If you do not have access to MyGP or the NHS app please sign up for our SMS reminders service use the form link below:

SMS Reminder Form